Userback collects feedback and bug reports from your users through a widget, with session replay and surveys on higher plans. ClientTweak is for getting clients and teammates to review websites, PDFs and images, with no widget and no limit on sites.
ClientTweak
Userback
Choose ClientTweak if…
Choose Userback if…
| Feature | ClientTweak | Userback |
|---|---|---|
| Pricing model | Flat plans, not per seat: $12.99/month, $89.99/year or $249.99 one-time (lifetime). Every plan includes every feature. | Plans by seats and sites: Free (2 seats, 2 sites), Team $39/month (5 seats, 5 sites), Business $99/month (25 sites), Business Plus $199/month (50 sites); lower when billed annually. |
| Team members | Unlimited workspace members and unlimited guest reviewers on every plan. | 2 seats on Free, 5 on Team, unlimited on Business and above. |
| Free option | Free trial. No free plan. | Free Forever plan; feedback is viewable for 7 days. |
| Sites / projects | Unlimited projects. | 2, 5, 25 or 50 sites by plan; Enterprise unlimited. |
| Getting started | Nothing to install. Paste a URL and ClientTweak loads the site through a proxy with a comment layer on top. No script, no browser extension. | Feedback widget on your site or app, or a browser extension. |
| What you can review | Live and staging websites, PDFs and images (PNG, JPEG, WebP, GIF). | Websites and web apps; mobile SDK on Business Plus. |
| Technical capture | A screenshot of what the reviewer was looking at, plus viewport size and scroll position. Pins anchor to the page element. | Browser, system and location on all plans; console logs, network requests and session replay on Business and above. |
| Integrations | Jira, Asana, ClickUp and Trello (tasks from comment events), Loom recordings in comments. Slack is coming soon. | Jira and ClickUp (2-way sync), Asana, Slack, Microsoft Teams, Intercom, Zendesk and Zapier. |
| Extras | Client role, PDF and image review, Loom in comments. | Surveys, a feature portal add-on, REST API and webhooks on Business Plus. |
Userback details are based on its public website, checked in October 2026. Products change — check userback.io/pricing/ for the latest.
Userback's widget is a great way to hear from users of a live product. For agency work, though, it means adding a script to each client site and counting sites against your plan.
ClientTweak doesn't count sites and doesn't need a script. Paste the URL, share the link, and the client comments right on the page. Projects are unlimited on every plan.
Clients rarely file perfect bug reports. In ClientTweak they click the element they mean and type, and each comment can include a screenshot of what they saw. Replies, mentions and assignees keep the conversation on the pin.
Give regular clients the client role and they'll only see the folders you share with them. For one-off reviews, a password-protected guest link is enough.
ClientTweak connects to Jira Cloud, Asana, ClickUp and Trello with OAuth on every plan. New comments can become issues, tasks or cards with a link back to the pin, and resolved or deleted comments are sent along too. Loom recordings can be embedded in comments.
Failed deliveries are retried automatically and can be retried manually, so feedback isn't lost if a tool is briefly unavailable.
Preview client sites at desktop, tablet and phone widths. Comments stay with the page and width they were left on, so phone feedback doesn't get lost among desktop notes.
Create a ClientTweak workspace and invite your team. Members are unlimited on every plan, so invite everyone who reviews.
Paste the live or staging URL, or upload the PDF or image you're reviewing. There's no script to add to the site.
Link Jira, Asana, ClickUp or Trello from the Integrations page so new comments turn into tasks where your team already works.
Share the project link with clients. They click, comment and you get feedback pinned to the exact element. Run both tools side by side until you're sure.
If you mostly collect client feedback on websites before launch, ClientTweak avoids per-site limits and widgets. For ongoing user feedback with session replay, Userback is built for that job.
Userback lists a Free Forever plan with 2 seats and 2 sites, where feedback is viewable for 7 days. ClientTweak offers a free trial, not a free plan.
No. Every ClientTweak plan includes unlimited projects, members and guests.
No. ClientTweak loads sites through a proxy, so there's nothing to install on the site.
No. ClientTweak captures a screenshot of what the reviewer saw, plus viewport size and scroll position.
Jira, Asana, ClickUp, Trello and Loom. Slack is coming soon.
$12.99 a month, $89.99 a year, or $249.99 once, with every feature included.
Yes, if the site is reachable at a public URL. ClientTweak can't review pages behind a login form or HTTP authentication.
No. With the client role, each client only sees the folders you share with them.
Run your next review round in ClientTweak and compare for yourself. Every plan includes every feature.